Returns, Refunds and Your Right of Withdrawal

Free returns within 14 days

Changed your mind? Tell us within 14 days of receiving your order and we refund you in full, including the standard delivery cost you paid. Return shipping is on us — we send a prepaid label or arrange collection.

• Email info@cedarplanters.nl with your order number within 14 days of delivery. You do not need to give a reason and you do not need our approval.
• We send you a prepaid label within [3–5] business days, or arrange collection for large items if you ask. Send the goods back within 14 days of telling us — you never need to find a return address or pay for shipping.
• We refund within 14 days of the goods arriving with us, or of you showing that you have sent them, whichever is earlier, to your original payment method.
• You may open the box and check the goods. If they come back showing use beyond what a check requires — soil, planting, staining, weathering — we deduct that reduction in value from the refund and explain how we worked it out.

Your right to withdraw

You may withdraw from your purchase within 14 days without giving any reason.

The withdrawal period ends 14 days after the day on which you, or a third party you have named other than the carrier, takes physical possession of the goods. If your order is delivered in several parts, the period ends 14 days after you receive the last item.

How to withdraw

Tell us clearly that you are withdrawing, before the 14 days are up. You can email info@cedarplanters.nl, or use the model withdrawal form below — you may use it, but you do not have to. Sending the notice before the deadline is enough; the goods can come back afterwards.

What happens next

• Send the goods back within 14 days of telling us you are withdrawing.
• We refund everything you paid. Because delivery is free there is no outbound shipping charge to refund.
• We refund within 14 days of receiving the goods back, or of you showing that you have sent them, whichever is earlier.
• We refund using the same payment method you used, at no charge to you.

Return costs — we pay them, and we collect

Returns are free. You do not bear the cost of returning the goods, and you do not need to find a return address. Tell us you are withdrawing and we will send you a prepaid return label within [3–5] business days. For large items we can arrange collection from your address instead, at our expense — just ask. Our customer service team will confirm which applies and, where a drop-off is easier for you, the nearest point.

If you would rather arrange the return yourself, ask us first — we will give you the return address for your country and reimburse the reasonable cost against a receipt.

Opening and handling the goods

You may open the box. You may unpack, inspect and handle the goods as you would be able to in a shop, and you may assemble them to check that they are what you expected. Doing so does not cost you the right to withdraw.

You are only liable for any reduction in value resulting from handling that goes beyond establishing the nature, characteristics and functioning of the goods — for example filling a bed with soil, planting in it, staining or drilling it, or leaving it outdoors through the weather. Where that happens we deduct the reduction in value from your refund and tell you in writing how we calculated it. We do not refuse the return.

You do not need our approval to withdraw. We inspect the goods when they reach us, but that inspection decides only whether a diminished-value deduction applies — never whether you were allowed to send them back.

When the right does not apply

The right of withdrawal does not apply to goods made to your own specifications or clearly personalised, or to digital content you have started to download after expressly agreeing to immediate delivery and acknowledging that you thereby lose the right of withdrawal.

Faulty or incorrect goods

If the goods are damaged, incomplete, or not as described, this is not a return — it is a conformity claim, and different rules apply. You do not pay anything to send them back, and you can ask for repair or replacement, and then for a price reduction or a refund. See our Guarantees page. Please send photographs to info@cedarplanters.nl and we will arrange collection.

How long refunds take

Within 14 days, as described above. Your bank may take a further few days to show it.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

Last updated: 31 August 2026.